Mobile / App
This page sets out the legal framework that governs your use of 8kbb. Access to our platform, including account creation, wallet transactions through bKash or Nagad, and game participation, depends on your local law and the eligible region you are accessing from.
8kbb operates as a mobile-first platform and our legal terms reflect the way you actually use the service — through your phone, through local payment rails like bKash, Nagad and Rocket, and across account actions like deposits, withdrawals and game access. These terms apply from the moment you create an account. They govern what we collect, how we hold it, what you can do with your account and what we expect from you in return. Eligibility to use the platform at all depends on whether online gaming is lawful in your specific jurisdiction and whether you fall within the eligible regions we serve. We do not make that determination for you. It is your responsibility to confirm that accessing 8kbb is permitted under the laws of your location before you register or make any transaction. Where we reference payment methods in these terms — including bKash, Nagad and Rocket — we are describing the transaction channels available to eligible accounts, not making any representation about their legality in your jurisdiction. Our terms are written in English and that version is the binding one. If you have questions about any clause, the correct route is through our published support channels, not through third-party summaries of this policy.
Transactions via bKash fall under our payment policy and are subject to the limits and verification steps shown in your account wallet area.
Nagad transfers are processed under the same account-level policy as other supported local payment rails.
Rocket is available as a supported channel for eligible accounts; transaction records are visible in your account history.
Our legal terms do not cover everything equally. Different parts of your experience fall under different scopes, and knowing the boundary matters before you raise a question or dispute.
These terms fully cover account registration, login, session behaviour and account suspension. Any action taken through your 8kbb account — including password changes and profile edits — falls inside this policy scope.
Deposits and withdrawals processed through bKash, Nagad and Rocket are covered by our payment terms. The specific limits, verification steps and processing conditions are shown inside your signed-in account area.
Game content supplied by studios in our lobby — including titles from Microgaming, Spadegaming and CQ9 — is governed by our content terms. We do not represent the studios' own policies, only our agreement with you around access to that content.
External services linked from our platform — including your bKash or Nagad app — operate under their own terms. We are not responsible for the policies or conduct of those third parties, and this policy does not extend to them.
You have practical options at each stage of your account relationship with 8kbb. Reviewing your transaction records is straightforward: sign in and open the account history section, where every bKash, Nagad or Rocket transaction is listed with a date and reference. If you believe a record is incorrect — a deposit amount, a withdrawal status or a personal detail — you can raise a correction request through our support route. We do not require you to submit formal documentation to ask a question, but account verification may be needed before we can action certain changes. Your right to request information, raise a concern about how your data is held, or ask us to review an account decision is available from the moment your account is active. These are not time-limited rights: you can raise them at any point during your account relationship with us.
Open the account history tab after signing in to see every transaction, game round and status update tied to your account.
If your name, contact detail or payment method record is wrong, raise a correction through our support channel and we will guide you through the verification steps needed.
Any clause in these terms that is unclear to you can be queried directly through our published support route — email or live chat, both listed on our contact page.
For account-level decisions — access restrictions, transaction holds or policy disputes — contact us through the support channel and reference your account ID for faster handling.
If you have a legal or policy question, the routes below are the ones we actively monitor. Use the channel that suits your situation — live chat for faster exchanges, email if you need a written record of the conversation.
Open the chat icon from any page while signed in. Use this route for account access questions, transaction status and policy clarifications that need a quick exchange.
Send your query to our published support address listed on the contact page. Include your account ID and a clear description of the policy question so we can respond with the right reference.
Our help section covers the most common account and policy questions. Start there to find the published answer before opening a direct support request.
We aim to be straightforward about what we hold, why we hold it and how you can act on it. These are the four areas we take most seriously in managing the policy relationship with your account.
We collect account registration details, session data and transaction records. Payment data from bKash, Nagad or Rocket passes through the payment provider; we store only the reference and status, not your wallet credentials.
We use cookies to keep your session active, remember your language setting and understand how pages are used. You can manage cookie preferences through your browser settings at any point.
Your account is protected by login credentials you set at registration. We recommend using a unique password and reviewing your active sessions from the account security tab if you suspect unauthorised access.
We retain account and transaction records for the period required by our operational and compliance obligations. If you close your account, you can request information about what we hold and for how long through our support route.
These questions cover the legal and policy topics we hear most often. If your question is not here, open a support request and reference the specific clause or topic you need clarified.
Access to 8kbb and the applicability of our terms depend on whether online gaming is permitted under your local law and whether you are in an eligible region. We do not make that legal determination on your behalf — confirm your local position before registering.
We hold your registration details, login history, session records and transaction references for bKash, Nagad and Rocket payments. We do not store your mobile wallet password or PIN. You can request a summary of what we hold through our support email.
Sign in and open the account settings page to check what is currently recorded. For fields you cannot edit directly, raise a correction request through live chat or email support. Account verification may be required before changes are applied.
We retain transaction and account records for the period our operational and compliance obligations require, even after an account is closed. Contact our support team to ask what specific records we hold and the applicable retention period for your account.
Raise disputes through our published support channels — live chat for immediate queries or email for written correspondence. Include your account ID and the specific decision or clause in question so we can review the right records and respond accurately.
Yes. All transactions made through supported payment channels — including bKash, Nagad and Rocket — fall under our payment terms. The specific conditions, limits and verification steps for each channel are shown inside your signed-in account wallet area.