Mobile / App
8kbb is straightforward about data: we collect only what we need to run your account, process transactions through bKash and Nagad, and keep your session secure. Access to and use of this platform depends on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your email address, phone number and the account credentials you choose. When you carry out a deposit or withdrawal through bKash or Nagad, we record the transaction reference and amount so your account wallet reflects the correct balance. We do not store your full bKash or Nagad PIN; those remain between you and the payment provider. We also collect standard technical data — device type, browser session identifiers and general location signals — to keep your session running correctly across mobile and desktop. This data is used to verify your account, process transactions, detect unusual activity and respond to support requests. We do not sell your personal information to third parties. Where we share data at all, it is only with service partners directly involved in running the platform — and only to the extent needed. Retention periods follow what is operationally required plus any period mandated by applicable regulations in the regions where access is permitted. If you close your account, we keep only the minimum records required and remove the rest according to our internal retention schedule. Your use of this site, and the data we process as a result, depends on your local law and the eligible regions from which access is available.
When a bKash deposit or withdrawal is initiated, we log the transaction reference linked to your account wallet. We do not access or store your bKash account credentials or PIN.
Nagad transfers appear in your account transaction record with a reference number. The authentication of those transfers happens entirely on Nagad's side, not within our platform.
If you use Rocket for account transactions, the same principle applies: we record the reference and amount, not your Rocket account password or mobile banking credentials.
This Privacy Policy applies specifically to information collected through 8kbb — the account registration flow, your in-session activity and any support communication you send us. It does not govern how third-party services, payment providers or linked external sites handle your data. Each of those has its own terms, and we encourage you to read them. Availability of any feature or service described here depends on your local law and eligible regions.
Data you submit at login, registration or account update — email, phone number and session tokens — falls within this policy. We control how that data is stored and used.
Deposit and withdrawal records linked to bKash, Nagad or Rocket sit within our policy for retention and access purposes. Payment authentication itself is governed by each provider.
Browsing behaviour on our platform — pages visited, game sections opened, session duration — is captured as analytics data covered by this policy. It helps us improve navigation.
External links, payment apps and game content providers operate under their own privacy terms. Once you leave our platform or open a third-party app, this policy no longer applies.
You have practical options when it comes to the data we hold on your account. If you want to review what information is stored against your profile, start by opening your account settings — the profile section shows the details you submitted at registration and any updates made since. Spotted something incorrect? You can edit most account fields directly from the settings page, or contact our support team to request a correction on records you cannot update yourself. If you have a question about how a specific piece of data is used — say, why a particular transaction reference is stored or how long session logs are kept — put that question to us through the support channels listed on this page. We aim to respond to data-related questions with the same priority as account access queries. Should you decide you no longer want an account, you can request closure through support. We will confirm what data is removed immediately and what minimum records we are required to retain, and for how long, under applicable rules for the eligible regions we serve.
Open account settings to see the personal details and transaction history associated with your profile. If anything looks unfamiliar, note it and contact support with the specific record in question.
You can update your email address, phone number and account preferences directly in the settings page. For fields that are locked after registration, reach out to support with the correction you need.
If you want to know why we hold a specific record or how long it is kept, send a clear question to our support team. We will respond with a specific answer, not a generic one.
Contact support to begin the closure process. We will confirm which data is deleted promptly and which records are retained under the minimum retention required by applicable regional rules.
If you have a question, correction request or concern specifically about how your data is handled, use the routes below. We only list channels that are visibly active on the platform — we do not promise response times we cannot stand behind.
The live chat widget is available from your signed-in account page. Use it to raise a data question directly — include your registered email or phone number so we can locate your account record quickly.
Send a written privacy or data request to the support email address listed in the Help section of your account. Written requests work well for correction or closure requests where you want a documented response.
The Help section inside your signed-in account contains published articles on account data, transaction records and how to submit a formal request. Check there first — many common questions are already answered.
Keeping your account data handled consistently is something we treat as an operational requirement, not an afterthought. The sections below cover the key areas: cookies, account security, data retention and how to request changes. Each one reflects what we actually do on the platform, not a generic statement.
We use cookies to maintain your logged-in session, remember your device type and track which pages you visit. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform loads on mobile.
Access to your account requires the credentials you set at registration. We do not store bKash, Nagad or Rocket passwords. If you notice activity on your account that you did not carry out, contact support immediately through live chat or email.
We keep account and transaction records for as long as your account is active and for the minimum period required after closure, based on applicable regulations in the eligible regions we serve. You can ask support for specifics about your own records.
To update, correct or remove data we hold, contact us through live chat or the support email in your account Help section. Include your registered contact detail so we can verify the request is from the account holder.
These are the questions we hear most often about how 8kbb handles account and personal data. If your question is not covered here, send it through live chat or the support email found in your account Help section.
We collect your email address, phone number and the credentials you set during registration. If you transact through bKash or Nagad, we also log the transaction reference and amount. We do not collect payment PINs or external wallet passwords.
We share your data only with partners directly involved in running the platform — for example, payment processing infrastructure. We do not sell personal data. Any sharing is limited to what is needed to operate your account and process transactions.
We retain your data for as long as your account is open and for the minimum period required after closure under applicable rules in eligible regions. You can contact support to ask specifically how long a particular record is held on your account.
Yes. Open account settings to review the personal details and transaction history linked to your profile. For records that are not visible in settings, contact support through live chat or the support email and ask them to confirm what is held.
Most contact details can be updated directly in account settings. For fields that are locked after registration, contact our support team with the specific correction you need. Include your registered phone number or email so we can verify the request.
We use cookies for session management and basic analytics. You can adjust cookie settings through your browser. Turning off certain cookies may affect how pages load on mobile, particularly the account and wallet sections used with bKash or Nagad.