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These terms set out how your 8kbb account works — what you can do, what we ask of you, and how transactions through bKash and Nagad are handled. Access and eligibility depend on your local law and the region your account is registered in.
By creating and using an 8kbb account, you confirm that you have read and accepted these terms in full. They apply to every part of your account activity — logging in, browsing the lobby, placing wagers, and moving funds through your connected wallet. We update these terms when our services change, and we will notify you through your registered account before any material change takes effect. Continued use after that notice means you accept the updated version. These terms are written for accounts registered in eligible regions where access to 8kbb is permitted under local law. If local law in your area restricts or prohibits online gaming, these terms do not override that restriction — it is your responsibility to check what applies where you are. Transactions processed through bKash, Nagad, or Rocket are subject to the terms of those payment services in addition to ours. We do not control the processing rules of those providers, but we do keep a record of every deposit and withdrawal request made through your account. If a transaction appears incorrectly in your account history, contact our support team with the reference number shown in your wallet app and we will investigate.
These terms cover everything tied to your registered account — login, session activity, account settings, and any action taken while signed in. They apply from the moment you create an account to the point you close it.
Deposits and withdrawals processed through bKash, Nagad, or Rocket fall within these terms. The amounts, limits, and verification steps shown in your account at the time of the transaction are the operative details.
Game content, lobby pages, promotional notices, and all material published on 8kbb are covered. You may view and use this content for personal account activity only — redistribution or commercial use is not permitted.
Payment providers, game studios, and any external service linked from 8kbb operate under their own terms. We are not responsible for how those services handle your data or transactions on their side.
You have several practical rights over your account and the information attached to it. You can review your full transaction history at any time from the account wallet section — every bKash, Nagad, and Rocket movement is logged there with a reference number and timestamp. If any detail on your account is incorrect — your registered mobile number, email address, or payment method — you can update it directly in account settings or ask support to correct it on your behalf. You also have the right to ask us what account data we hold, and to request that we close your account if you no longer wish to use it. Closure requests are handled through our support channel; we will confirm the request and process it within the timeframe shown in your account. If you have a question about how a specific term applies to your situation, raise it with support before taking action — we would rather clarify than have a misunderstanding affect your account.
Open the transaction history in your account wallet to see every deposit and withdrawal, including the payment method used and the reference number from your bKash or Nagad app.
Update your registered mobile number, email, or linked payment method in account settings. For changes that require verification, follow the steps shown on that page.
If a term is unclear or you believe something has been applied incorrectly to your account, contact support with your account reference and a description of the issue.
You can ask us to close your account at any time. Submit the request through support, and we will confirm receipt and complete the process within the period stated in your account.
If you have a question about these terms, a transaction dispute, or an account matter, use one of the contact routes below. We ask that you have your account reference number ready — it speeds up every query.
Open the chat widget from any page while signed in to your account. Describe your query and share your account reference number.
Send your question to the support address listed in your account settings page. Include your registered mobile number and a brief description of the issue.
The help section inside your account covers common terms questions, transaction queries, and account update steps — check there first for a faster answer.
We keep your account data only for as long as it is needed to operate your account and meet our obligations. Here is how we handle the areas that matter most.
Your account is protected by the login credentials you set. We do not store your bKash or Nagad PIN. If you suspect unauthorised access, change your password immediately and contact support with your account reference.
We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser. Disabling session cookies will affect how your account loads.
Transaction records and account activity logs are kept for the period required by our operating obligations. When you close your account, we retain only what we are required to keep and remove the rest.
To request a copy of your account data, ask a question about retention, or flag a concern about how your information is used, contact support in writing with your account reference number.
These terms apply to accounts registered in eligible regions where access to 8kbb is permitted under local law. If you are in Bangladesh, check whether online gaming is permitted in your area before opening or using an account. Eligibility depends on your local law.
We will notify you through your registered account before any material change takes effect. If you continue using your account after that notice, you are accepting the updated terms. You can always contact support if you want to discuss a specific change before it applies.
Yes. If a deposit or withdrawal processed through bKash or Nagad appears incorrectly in your account history, contact support with the reference number from your wallet app. We will check our records against the transaction log and respond to your query.
You can request a summary of the account data we hold by contacting support in writing with your account reference number. We will respond within the timeframe shown in your account help section.
When you close your account, we retain transaction records only for the period required by our operating obligations. Personal data beyond that is removed. Support can confirm exactly what is kept and for how long when you submit a closure request.
Game content on 8kbb is supplied by studios including Microgaming, Joker, JDB, Spadegaming, and CQ9. Those studios operate under their own terms for the content they provide. Our terms cover your account activity and transactions; the studios' terms cover the game content itself.